Terms of Service
1. Who we are
Akenotte is a software product operated by VYZIONARY LLC, an Arizona limited liability company (“VYZIONARY,” “Akenotte,” “we,” “us,” or “our”). Our mailing address is 14545 W Grand Ave, Ste 106 #1072, Surprise, AZ 85374, United States.
2. Eligibility and acceptance
Akenotte is intended for people age 18 or older in the United States who can enter into a binding agreement. By creating an account, purchasing a paid plan, or using the Service, you agree to these Terms. If you do not agree, do not use Akenotte.
3. What Akenotte is — and is not
Akenotte provides software tools that help users organize and track consumer-resolution matters, store and organize evidence, review case information, and use supported AI-assisted features.
- Akenotte is not a law firm and does not provide legal advice or legal representation.
- Akenotte does not create an attorney-client relationship.
- Akenotte does not guarantee refunds, recoveries, merchant responses, settlements, corrections, or other outcomes.
- Akenotte does not determine legal or regulatory deadlines. Users are responsible for independently verifying important deadlines, legal rights, balances, addresses, identities, and factual claims.
4. Accounts and security
You may sign in with an email address and password, and with Google when that option is available. You are responsible for providing accurate account information, protecting your credentials, and activity conducted through your account. Notify us promptly at connect@vyzionary.com if you believe your account has been compromised.
5. Case information, evidence, and AI-assisted features
You may provide case details and upload documents or other evidence where supported. Upload only information you have the lawful right to provide and that is reasonably necessary for your use of the Service. Do not submit passwords, security answers, authentication codes, full payment-card numbers, or full Social Security numbers unless a specific supported workflow clearly requests that information.
AI-assisted outputs may be incomplete, inaccurate, outdated, or unsuitable for a particular situation. You are responsible for reviewing outputs before relying on or using them.
6. Communications
Akenotte does not automatically contact merchants or other third parties merely because you created a case or a deadline became overdue. Where Akenotte offers a supported outbound-communication workflow, the message must be separately reviewed and confirmed before transmission. You authorize Akenotte and its service providers to transmit only the communication you have approved through that workflow. Akenotte does not act as your attorney, collection agent, or legal representative.
7. Plans, billing, cancellation, and refunds
- Free: $0 per month
- Resolve: $6.99 per month
- Resolve Pro: $16.99 per month
- Case Pass: $9.99 one-time — access for one case for 90 days, no subscription
Payments are processed by Stripe. Card details are entered on Stripe’s checkout page and are not stored by Akenotte. Monthly subscriptions renew each month until canceled. You may cancel a subscription through the available Stripe billing portal or by contacting connect@vyzionary.com. Unless a different rule is shown at purchase or required by law, cancellation takes effect at the end of the current paid billing period and access continues through that period.
Paid AI assessments, analyzed facts, ProofChain, and next-step guidance are available only while the applicable Resolve or Resolve Pro subscription, or the Case Pass for that case, remains active. When paid access ends, those previously generated paid outputs are not available to the customer unless paid access for that case becomes active again.
Charges already incurred are not automatically refunded. Refund requests are reviewed under the published billing policy, and we may issue refunds for duplicate charges, billing errors, exceptional circumstances, or where required by law. Akenotte targets review and initiation of approved refund requests within 1–2 business days, while the payment network or financial institution controls when the credit actually posts. A refunded Case Pass no longer provides paid access. Taxes may be added where required by law. If a recurring plan price changes, we will provide notice before the new price applies to a future renewal when required by law.
8. Acceptable use
You may not use Akenotte to:
- commit fraud, impersonate another person, or submit forged or knowingly false evidence;
- harass, threaten, abuse, or unlawfully discriminate against another person;
- violate intellectual-property, privacy, publicity, or other rights;
- gain unauthorized access, distribute malware, probe or disrupt the Service, or bypass security controls;
- use the Service for unlawful activity or in violation of applicable law.
9. Your content and Akenotte intellectual property
You retain ownership of content you lawfully submit. You grant VYZIONARY and its service providers a limited, non-exclusive right to host, process, transmit, secure, back up, and otherwise handle that content only as reasonably necessary to operate, support, protect, and provide Akenotte. Akenotte, VYZIONARY, associated branding, software, interfaces, and original content are owned by or licensed to VYZIONARY LLC.
10. Suspension and termination
You may stop using Akenotte at any time. We may suspend or terminate access for fraud, security threats, unlawful activity, material violations of these Terms, nonpayment, or other legitimate operational reasons, subject to applicable law. Termination does not erase payment obligations already incurred. Requests to close an account or delete eligible data may be sent to connect@vyzionary.com and are handled subject to our Privacy Policy and legal retention obligations.
11. Disclaimers and limitation of liability
To the maximum extent permitted by law, Akenotte is provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation or that AI-assisted outputs will always be accurate, complete, or current. To the maximum extent permitted by law, VYZIONARY LLC and its affiliates, officers, employees, contractors, and service providers are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the Service. Nothing in these Terms limits liability that cannot lawfully be limited.
12. Governing law and disputes
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles, except where another law must apply. Before filing a claim, the parties are encouraged to attempt good-faith informal resolution. Any forum or venue requirement remains subject to applicable consumer-protection law.
13. Changes to these Terms
We may update these Terms as Akenotte changes. We will post the revised Terms with a new effective date and, when legally required or appropriate for a material change, provide additional notice through the Service or by email.
14. Contact
Akenotte
14545 W Grand Ave, Ste 106 #1072
Surprise, AZ 85374, United States
connect@vyzionary.com
https://akenotte.com