Help without the scavenger hunt
Use the path that matches what you need. Account-specific case and billing details remain available only after you sign in. Akenotte support covers account access, case setup, evidence uploads, billing questions, refund requests, and the customer-resolution workflow.
Account, cases, and evidence
Sign in to view cases, upload evidence, check deadlines, or see your next action.
Sign in to Akenotte →Billing and paid access
Subscribers can manage payment methods, invoices, plan changes, and cancellation from the Billing page after signing in.
Open billing →Refunds, duplicate charges, and cancellation
Review the plain-language billing policy before requesting a refund or cancellation. Signed-in customers can also use the AI billing assistant from Billing.
Review billing policy →Questions before you start?
The public FAQ explains supported case types, Free plan access, paid tools, privacy, and what Akenotte does not do.
Read the FAQ →Evidence upload or analysis help
Supported case evidence can include receipts, cancellation confirmations, merchant emails, chat screenshots, transaction records, and rebate confirmations. If an upload fails, confirm the file type and size, then try again from the case page. AI-extracted facts remain proposals until you review and confirm them.
Open your cases →Merchant follow-up and next steps
Akenotte helps you prepare the next request, record when you contacted the merchant or program, and keep the follow-up date attached to the case. If a company responds, add that response to the case so the timeline and next action stay grounded in the latest evidence.
See how the workflow works →What support cannot do
Akenotte is software, not a law firm. Support cannot guarantee a refund, reversal, rebate, settlement, merchant response, or bank outcome. Support also cannot safely accept passwords, full payment-card numbers, Social Security numbers, or sensitive case evidence by ordinary email.
Can’t sign in?
Use password recovery to restore access without exposing account details through support email.
Recover account access →Contact Akenotte
For support that cannot be resolved in the app, email connect@vyzionary.com. Do not email passwords, full payment-card numbers, or sensitive evidence files.