Refund & Cancellation Policy
This page summarizes how Akenotte billing works in plain language. It is intended to make the practical customer flow easier to understand and does not replace the Terms of Service.
1. Free plan
The Free plan costs $0. You can use the Free plan without purchasing a subscription.
2. Monthly subscriptions
Resolve and Resolve Pro renew monthly until canceled. You can manage payment methods, invoices, eligible plan changes, and cancellation from Billing after signing in.
Standard cancellation is scheduled for the end of the current paid billing period. Paid subscription access remains available through that period, and the next renewal is stopped.
3. Case Pass
Case Pass is a one-time purchase for one specific case. It provides eligible paid case tools for 90 days from purchase and does not create a monthly subscription or unlock other cases.
4. Refund requests
Charges already incurred are not automatically refundable. Refund requests are reviewed case by case. Akenotte may issue a refund for duplicate charges, clear billing errors, exceptional circumstances, or where required by law.
An unfavorable case result, merchant refusal, or lack of a guaranteed outcome does not by itself make a charge refundable.
5. Duplicate or incorrect charges
If you believe Akenotte charged you twice or charged the wrong amount, open Billing and use the AI billing assistant or contact Support. Akenotte verifies the account and Stripe charge before any refund is submitted.
6. Refund confirmation and timing
Akenotte does not move money merely because a customer types a refund request. Eligible low-risk self-service refunds require explicit customer confirmation before execution. Requests that need an exception or additional judgment are routed for Admin Review.
Akenotte targets review and refund initiation within 1–2 business days for approved requests. Eligible recent low-value purchases can be submitted immediately after customer confirmation. Once a refund is submitted to Stripe, the payment network, bank, or card issuer controls when the credit appears on the original payment method, so Akenotte cannot guarantee a 1–2 business-day posting time.
7. Effect of a refund on paid access
A refunded Case Pass no longer provides paid access for that case. Subscription cancellation normally leaves access active through the end of the already-paid billing period unless a different result is required by law or handled as an approved exception.
8. How to cancel or request a refund
- Sign in and open Billing to manage a subscription.
- Use the billing assistant for cancellation, refund, duplicate-charge, or failed-payment questions.
- If you cannot access your account, use Support or email connect@vyzionary.com.
9. Questions
Billing questions: connect@vyzionary.com.