CUSTOMER GUIDE
Frequently Asked Questions
Clear answers before you create a case, upload evidence, or pay for anything.
Supported case types
What does Akenotte help with today?
Akenotte currently supports Missing Refund, Post-Cancellation Charge, and Rebate Failure cases. You can organize the facts, upload evidence, track the case timeline, and use supported AI-assisted tools.
Do I need a credit card to start?
No. The Free plan costs $0 and does not require a paid subscription. You can create up to two active cases before deciding whether paid tools are useful for you.
What do paid plans unlock?
Resolve adds AI case assessment, AI evidence analysis, ProofChain built from analyzed evidence, and supported next-step guidance. Resolve Pro includes those tools plus no active-case limit, advanced high-effort AI case intelligence across confirmed evidence facts and ProofChain chronology, a documentation-readiness Case Health Score, documented commitment and deadline-date monitoring, AI-assisted escalation drafts, advanced ProofChain conflict signals, multi-step case-strengthening guidance, and downloadable PDF case packets. Case Pass unlocks the Resolve-level paid tools for one specific case for 90 days.
Can I cancel my subscription myself?
Yes. Open Billing after signing in and use Manage billing to open the Stripe customer portal. Cancel-at-period-end keeps paid access through the current paid period and stops the next renewal.
How do refunds work?
Refund requests are reviewed under Akenotte's billing policy. Eligible recent low-value purchases can use a fast self-service path after explicit confirmation, while exception requests target review within 1–2 business days. Once Akenotte submits an approved refund, the bank or card issuer controls when the credit posts. A refund is never guaranteed merely because a case outcome was unfavorable.
Does Akenotte contact the company automatically?
No. Creating a case does not automatically contact a merchant. If Akenotte offers a supported outbound communication workflow, you review and confirm the message before it is sent.
Is Akenotte a law firm?
No. Akenotte is software, not a law firm, does not provide legal advice, and does not guarantee refunds, settlements, responses, or other outcomes.
Can I delete my account or request my data?
You may request access, correction, or deletion of eligible personal information by contacting Akenotte support. Some records may need to be retained for security, fraud prevention, disputes, or legal obligations.
Who can use Akenotte?
Akenotte is currently intended primarily for adults in the United States.
Need account-specific help?
Use Akenotte Support for sign-in, billing, case, or evidence help. Do not send passwords, full card numbers, or sensitive evidence by email.