Privacy Policy
1. Who we are
Akenotte is operated by VYZIONARY LLC, an Arizona limited liability company. Our mailing address is 14545 W Grand Ave, Ste 106 #1072, Surprise, AZ 85374, United States. This Policy explains how we collect, use, disclose, retain, and protect personal information when you use Akenotte.
2. Information we collect
- Account information, including email address, account identifiers, authentication/session information, and profile details.
- Case and resolution information, including descriptions, merchant details, dates, notes, balances, requested outcomes, and case status.
- Evidence and uploaded content, including documents, screenshots, receipts, PDFs, images, correspondence, notes, and transcripts where supported.
- Communications and support information.
- Technical and security information, including IP address, browser/device information, timestamps, diagnostics, logs, and security events.
- Payment and subscription information supplied by Stripe, such as customer, checkout, subscription, and payment-status identifiers.
- AI interaction data, including prompts, relevant case context, uploaded information, and generated outputs when you use AI-assisted features.
3. How we use information
- create, authenticate, and secure accounts;
- provide case, evidence, workflow, and AI-assisted features;
- process billing and apply plan entitlements;
- provide support and service communications;
- detect fraud, abuse, security incidents, and technical problems;
- maintain records and audit trails;
- improve reliability, usability, and product performance;
- comply with law, resolve disputes, and enforce agreements.
4. Payments
Paid plans are purchased through Stripe. Card details are entered on Stripe’s checkout page and are not stored by Akenotte. Akenotte stores the billing identifiers and status information needed to apply the plan or Case Pass you purchased.
5. Cookies and local storage
Akenotte uses technologies necessary for authentication, security, session management, and core functionality. A light/dark theme preference may be stored in your browser. On public information pages, Akenotte may also use optional Google Analytics measurement after you choose to allow analytics. This includes public page views and public navigation-link clicks. These click events contain only the public page path, not destination links, query strings, case information, or account identifiers. If you decline, the Google Analytics tag is not loaded. Akenotte does not use Google Analytics to measure dashboard, case, evidence, billing, admin, or other authenticated customer activity.
Your analytics choice is stored in local storage so Akenotte can remember it. Google Analytics may set analytics cookies only after you allow analytics. Akenotte configures this measurement without advertising storage, advertising user-data, or advertising-personalization consent. You can reopen Analytics choices from a measured public page to change your selection.
6. AI processing
When you use AI-assisted features, relevant case information is sent to Anthropic to generate the requested output. When AI evidence analysis is used, images of uploaded evidence may also be sent. Anthropic states that, under its standard commercial API terms, API inputs and outputs are automatically deleted from its backend within 30 days, unless a different retention agreement applies, longer retention is required to enforce its Usage Policy, or retention is required by law. Anthropic also states that commercial API inputs and outputs are not used to train its models by default unless the customer explicitly opts in or submits qualifying feedback. Some approved enterprise API accounts may have separate zero-data-retention arrangements, and specific API features can have different retention rules. AI output can be wrong; review it before relying on it.
If you use Talk with AI, speech recognition is provided by your browser or device. Depending on the browser, microphone audio may be processed by the browser or platform provider's speech-recognition service before Akenotte receives the resulting transcript. Akenotte does not upload raw microphone audio to its own servers through this feature.
7. Service providers and disclosures
Akenotte relies on service providers including:
- Supabase — authentication, database, and file storage;
- Anthropic — AI processing for supported AI-assisted features;
- Stripe — payment processing and billing;
- Resend — delivery of supported communications;
- Vercel — application hosting.
- Google Analytics — optional measurement of public information pages after analytics consent.
We may disclose information to these providers as needed to operate the Service, to professional advisers where appropriate, to comply with legal process or law, to protect users or the Service, or in connection with a business transaction subject to applicable law. Akenotte does not sell personal information for money and does not use personal information for cross-context behavioral advertising.
8. Sensitive information and security
Consumer-resolution matters can involve sensitive financial, identity, account, or dispute information. Submit only information reasonably necessary for your use of Akenotte. Do not submit passwords, security answers, authentication codes, full payment-card numbers, or full Social Security numbers unless a specific supported workflow clearly requires the information.
Evidence is stored in private storage and access controls are used to restrict case information to the account that owns it and authorized administrators. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
9. Retention, access, correction, and deletion
We retain personal information while an account is active and for as long as reasonably necessary to provide the Service, maintain security and audit records, resolve disputes, comply with legal obligations, and enforce our agreements. Retention periods vary by data type and purpose. Backup copies and security logs may remain for a limited period after deletion while ordinary backup or security cycles complete.
You may request access to, correction of, or deletion of eligible personal information by emailing connect@vyzionary.com. We may need to verify your identity before acting on a request, and some information may be retained where law or legitimate security, fraud-prevention, dispute, or recordkeeping needs require it.
10. Privacy rights
Depending on where you live and applicable law, you may have rights to know or access personal information, correct inaccurate information, request deletion, obtain a copy of certain information, and exercise rights relating to sale, sharing, targeted advertising, profiling, or sensitive information. We do not discriminate against users for exercising privacy rights. Requests may be sent to connect@vyzionary.com.
11. Children’s privacy
Akenotte is intended for users age 18 and older. We do not knowingly offer the Service to children under 13 or knowingly collect personal information from them through the Service.
12. U.S.-focused service and third-party sites
Akenotte is currently intended primarily for users in the United States. Third-party websites and services, including Stripe-hosted checkout and billing pages, are governed by their own terms and privacy practices.
13. Changes to this Policy
We may update this Policy as Akenotte changes. We will post the revised Policy with a new effective date and, when legally required or appropriate for a material change, provide additional notice through the Service or by email.
14. Contact
Privacy requests and questions:
Akenotte
14545 W Grand Ave, Ste 106 #1072
Surprise, AZ 85374, United States
connect@vyzionary.com
https://akenotte.com