Missing refund
A merchant promised or issued a refund, but the money never appeared.
Track the promise, timing, amount, trace/reference information, and next merchant or issuer follow-up.
Open guide →CONSUMER RESOLUTION GUIDES
Start with the problem you actually need to resolve.
Akenotte focuses on three supported consumer-money problems today. These guides explain the evidence that matters, the practical next step, and how the case workflow keeps the record from turning into another support-thread archaeology expedition.
Charged after cancellation
A subscription or service charged you after you canceled.
Compare the cancellation date with the later charge and preserve the evidence before escalating.
Open guide →Rebate not received
You submitted a rebate, but it was delayed, denied, lost, or never paid.
Keep the offer terms, submission proof, tracking information, status messages, and next follow-up together.
Open guide →Choose the guide that matches your records
Start with the event you can document. Use the missing-refund guide when a merchant agreed to return money but the credit never appeared. Use the post-cancellation charge guide when you have a dated cancellation and a later charge. Use the rebate guide when you submitted an offer claim but payment was delayed, denied, or never delivered. Choosing the closest match keeps the timeline focused and makes the next written follow-up easier to understand.
Before starting, gather the original transaction or offer, the amount involved, the dates that matter, and any confirmation number, email, chat, receipt, statement, or status message. Do not upload full card numbers, account passwords, or unrelated private documents. Keep only the information needed to identify the transaction and support the sequence of events.
If your issue does not fit one of these three guides, you can still organize a case record, but Akenotte may not provide a specialized workflow for it yet. The guides explain practical documentation steps and do not replace advice from a lawyer, regulator, bank, card issuer, merchant, or other responsible provider.
Why the guides are evidence-first
Consumer billing problems often sound simple until the merchant, bank, app store, or rebate administrator asks for dates, confirmations, transaction details, or written proof. Akenotte is designed to keep those facts attached to one case, help organize supported evidence, build a chronological ProofChain, and keep the next follow-up visible.
Akenotte is software, not a law firm, and does not guarantee a refund, reversal, rebate, response, or other outcome.